Returns

Returns at Spirit Halloween US are for unused items that can go back into the catalog. The window is fourteen days from delivery. The item must be unworn, unassembled, and in the original packaging with tags still attached. Makeup, face paint, opened fog fluid, and used wigs cannot be returned because they cannot be sold again.

Start a return by emailing spirithalloween@gmail.com with the order number, the SKU, and a photo of the item in the box. If the item arrived damaged, photograph the carton and the damage before you throw the carton away. Damaged-on-arrival items are replaced or refunded after we see the photos. Do not wear a costume to a party and then return it as unused.

Refunds go back to the original payment method. The shipping charge is refunded when the whole order is returned and the original cart was under twenty dollars. If the original cart shipped free because it was over twenty dollars, and you return only part of it so the remaining goods would have been under twenty, we do not bill the ten dollar rate after the fact on a completed delivery. We also do not refund a free shipping method that had a zero line.

Sale items follow the same unused rule. A lower price is not a reason to refuse a return if the costume never left the bag. Final sale would be marked on the product if we ever use that status. Today the catalog treats unused returns as eligible within fourteen days.

Exchanges are treated as a return plus a new order when the size is wrong. Measure twice. Kids grow. If the listing showed a size chart and the tape measure was ignored, we still take the unused costume back inside the window, but we cannot hold a replacement size that is already sold.

Animatronics must be untested beyond a brief plug-in that shows they power on. If you assemble a full graveyard scene, cut zip ties, and plant the stake in dirt, the piece is used. Used animatronics are not returned unless they failed on first power-up. First-power failures are defects. Write to us the same day with a short video.

Pets costumes that smell like a wet dog are used. Indoor décor with candle soot is used. Lights with cut wires are used. We will say no in those cases and we will say it plainly.

To send an item back, wait for the return email. It will tell you the address to use. Do not ship to the storefront address on a guess. 6826 Black Horse Pike, Egg Harbor Township, NJ 08234 is the contact address. The returns dock may be the same building or a warehouse note in the email. Wrong-address returns that wander the carrier network are not our lost packages.

You pay return postage unless the item was our error or arrived damaged. Our error means the SKU in the box does not match the SKU on the invoice. In that case we send a prepaid label.

Refund timing follows the payment processor after we inspect the return. Inspection is a few days after the carrier scan into the dock. The bank may take longer to show the credit. Keep the return tracking number.

If you received a wrong size because the listing mapped a letter size incorrectly, that is our error. Send the photo of the size tag. We correct the listing so the next shopper sees the right letters.

Questions: spirithalloween@gmail.com or 800 377 5899. Put RETURNS and the order number in the subject. We do not take return requests in social comments. We do not take return requests from a different email than the order without a matching order number and billing zip.

This returns page works with the shipping page. Outbound shipping is free at twenty dollars and ten dollars below that. Returns are unused, fourteen days, original payment method. That is the whole loop.